On My Way
The electric field force relies on a series of manual, paper-based processes involving non-integrated systems to complete work. To maximize field force utilization and increase data integrity, the electricity business needed a modern solution that offered flexibility across jurisdictions while implementing best practices across the company.
On My Way is a digital product that transforms the manual process into a digital application for electric field workers to effectively pick up and complete jobs in real-time from their devices. On My Way seeks to provide a seamless experience for the end-user and produce immediate benefit through its end-to-end integrated system, providing a convenient platform to further scale for the electricity business.
Optimizing portfolio for the electric business (distribution and transmission) uses a manual process that involves multiple non-integrated systems. To maximize customer benefits and shareholder value in an ever-changing regulatory climate, more sophisticated portfolio planning is necessary.
FutureNow is a digital product that will allow us to create and manage an integrated TOTEX (capital and maintenance costs combined into one total value) portfolio of work efficiently while we maximize strategic benefits to the dollar. FutureNow will facilitate more accurate and granular project planning and resource balancing. With FutureNow, we will optimise work plans via fact-based data-driven risk modelling.
Tree related issues have been the most common cause of distribution power outages. Historically, National Grid has executed a time-cycle based tree pruning program where each feeder is pruned on an approximate five-year cycle. Over time, technologies like satellite imagery, advanced analytics have emerged that allows utilities to identify feeders or sections of feeders that provide the greatest pruning value.
VMO is a digital product that aims to provide the capability to plan tree pruning activities based on vegetation conditions, using advanced analytics and other available technologies, instead of pruning on fixed time cycles. VMO also seeks opportunities to drive value in the hazard tree program management, in terms of both planning and execution.
My Business Account (MBA)
Large commercial and industrial (C&I) customers make up 2% of total accounts served by National Grid but consume 50% of total usage. While there are many digital initiatives going on that will improve their experience, none are focused on addressing their specific pain points around multi-site management, confusing bills, lack of customization, poor data analytics and lack of effective support.
As a result, we’re developing a new digital platform called My Business Account. MBA will deliver a seamless customer experience, addressing the frictions our large commercial and industrial customers face throughout the billing and payment journey. With My Business Account, we aim to increase C&I customer satisfaction, drive digital adoption, and reduce costs for the business.