Gas Distribution

Field Force Engineers

We’re the future of gas distribution and we’re looking for future talent to help us transform the UK gas industry. 

The business

As the UK’s largest owner and operator of gas distribution networks in the UK, we distribute gas to approximately 11 million homes and businesses – that’s half of the UK We’re a major player in the UK gas market, having generated £1,899 million in revenue and an operating profit of £854 million in 2015/16.

Our reach is significant - we own and operate four networks covering the east of England, North London, the North West and the West Midlands. Some of the UK’s largest cities, including London, Birmingham and Manchester depend on us for gas.

We have over 10,000 people working for us and with us across our four networks to ensure the flow of gas, providing emergency response and repair services, and conducting asset replacement work 365 days a year. We have an uncompromising commitment to safety and reliability. Our head office is located at the heart of our networks in Hinckley, Leicestershire, with a new business services office just outside Coventry.

We stand behind our track record of exceeding expectations – we’ve outperformed our regulatory settlements and exceeded targets. But we’re not content with that – our award winning innovations in areas such as robotics, safety, and biogas illustrate our desire to shape the future of gas.

We are a fully regulated infrastructure business that operates in a well-established, transparent and stable regulatory regime. We’re incentivised to operate efficiently and deliver services that our customers and stakeholders value.

The industry

The outlook for our industry is positive – gas is a key component of the UK’s energy mix, providing approximately 85% of the UK’s total domestic energy consumption, excluding lighting and appliances. Today approximately 90% of UK households are connected to the gas distribution network and with the UK population forecast to grow by nearly 10 million people in the next 25 years, household numbers will also rise.

What we do

Millions of people across the country rely on us to deliver mains gas to their homes and businesses. We operate 82,000 miles of pipeline that get people the energy they need for heat, cooking and hot water – connecting new customers, altering supply infrastructure, and safely disconnecting redundant equipment. We also operate the National Gas Emergency Service, available 24 hours a day, 365 days a year to respond to escapes and leaks. The national gas distribution network is not simply a commercial resource, but a national asset that our people safeguard for future generations.

Why it matters

You’ll be on the front line of our businesses, carrying out vital tasks of the utmost importance to our customers. As well as safeguarding the public and maintaining a reliable gas supply, you’ll be part of a team that connects and maintains millions of people in urban and rural areas to a vital service. We’ll be relying on you to make our businesses a success, and we’re committed to helping all our people realise their full potential.

Why energy

Homes, businesses, industry – they need energy, 24/7, 365 days a year. That’s why our engineers are so important. They’re the people who make this possible. They’re always there, ready to respond to emergency calls, carry out planned work and to ensure energy gets to where it’s needed – quickly and efficiently. In fact, it’s some of the most challenging and vital work around. Which is why our engineers get fantastic learning and development opportunities. That way, they can grow their skills and knowledge, as we work to enhance business – and provide customers with an outstanding, cutting-edge service.

where we're hiring

+ Maintenance Engineer

As a Maintenance Engineer, you will employed to work as part of our Operate & Maintain division, responsible for a number of functions such as our Pipelines, work on our Pressure Control Systems or maintenance of our Mechanical and Portable Electrical equipment. Your background may be from pressure asset environment or you may have a strong mechanical & electrical background. Perhaps you have experience with street works and cathodic protection? Either way we want to hear from you. Offering a first rate package along with extensive training – this really is an environment where you can make an impact and build a future for yourself!

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+ Repair Support Engineer

The role of a Repair Support Engineer is really varied. Part of a two-person team, you'll respond to gas escapes, working round-the-clock shifts to maintain supply and keep both you and our customers safe – for us, policy & procedure is of the utmost importance. You'll develop your skills and experience, working on gas mains and learning how to operate a variety of equipment. Working outdoors and liaising with the public you will be the figurehead of our business driving forward our image in the communities we serve! Do you have experience working outdoors? Have you been customer facing? Get in touch and let us know why you would be great for the role!

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+ Emergency Lead Engineer

Qualified as a First Call Operative, our Emergency Lead Engineers are our frontline response to gas escapes. Working on contracted and emergency jobs you’ll be happy working alone and during unsociable hours whilst all the time being comfortable liaising directly with customers and the emergency services. You’ll also carry out the scheduled installation, replacement and maintenance of gas meters for both domestic and commercial properties. Are you Gas Safe qualified? Have you got experience with installation and maintenance of gas equipment? With a constant focus on the safety of both life and property you will reflect the integrity of Gas Distribution Operations within the communities we serve.

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What we've achieved

What we've achieved

We’ve tested new technologies that have reduced disruption for our customers; one project will save over 2,000 lorry journeys and 2,000 tonnes of material used to fill holes per year.

We’ve been working with a range of partners to raise awareness of the dangers of carbon monoxide and highlight the problems of fuel poverty and vulnerable customers. Our work with GPs has helped us to connect over 4,200 homes identified as being in fuel poverty.

We are working with the Natural Gas Vehicle (NGV) network to promote the benefits of traditional and renewable gas in vehicles to policymakers and government.

We are working with the gas industry to support the roll-out of over ten million smart meters.

Where we're going

Where we're going

Safety is our number one priority and we continue to invest in new technologies and methodologies to ensure we meet this goal.

We are developing new ways of engaging with our customers through the use of apps and better web-based information.

We are investing in performance excellence techniques and training for all employees which will help us to better meet our legal and regulatory obligations.

We continue to invest in our people through individual development plans to ensure they remain technically competent and have the skills to help the business achieve its ambition to be the UK’s best gas distribution company.

what's it like?

hear from our employees

Joanne, Lead Engineer

I’m trusted to do my job, but supported when I need it.

I’ve been a part of National Grid for over 30 years. The strong sense of teamwork, community and support is what has kept me here for so long. I initially began in the catering department, before transferring to an administrative role. Since then, I’ve worked in seven different sections that have all offered me a host of different skills and qualifications. Being part of a great team is the thing I enjoy the most at National Grid. I’m given the trust and freedom to take responsibility for my own work and really like the fact that no two days are the same.

James, Lead Engineer

Every day brings a new and exciting challenge.

I started at National Grid as an apprentice at the age of 17. The opportunity to work at a leading infrastructure company really appealed and the experience I gained was invaluable. Towards the end of my apprenticeship I was chosen to be an industrial and commercial specialist. It felt great to be recognised and I’m now a brand ambassador. I use my knowledge as a Lead Engineer to provide the highest level of customer service. Sometimes I’m at the forefront of the team and have to think on my feet, but I always know that no matter what, I have the support of a first class employer.

David, Lead Engineer

Modern, innovative and a great place to work.

Before joining National Grid, I had an Army career. My roles included paratrooper and high velocity missile operator. Leaving the Army was a tough call. A friend at National Grid suggested I check out their website. The company seemed modern and innovative – a great place to work. I joined in 2014 and I love my job – from checking for corrosion and gas leaks, to advising on house fires involving gas. I’ve completed numerous courses and I’m currently learning about being a stand-in Supervisor while taking a Foundation in Management. The banter is another plus – this can be a pressurised job.

Martin, Repair Team Leader

It’s the variety and opportunities to develop that I enjoy most at National Grid.

I spent seven years as an Armoured Reconnaissance Crew Member in the Army. Leaving was difficult but a resettlement package helped me prepare for civilian life. Initially it was tough. But National Grid offered me a permanent job and have been extremely supportive. They’ve made me feel welcome and provided training. Having the chance to develop softer management and project management skills has been a huge plus. And things are improving for recruits like me. For example, National Grid is introducing ‘buddies’ who can help you find your feet. There’s also an Employee Resource Group – a network for ex-military employees.

A Day in the Life of a Lead Engineer at National Grid

A Day in the Life of a Lead Engineer at National Grid

8.00 am

Life as a Lead Engineer can be pretty varied. The day starts at home, with an equipment and vehicle check. I then log onto a ‘Toughbook’ laptop to receive the first job of the day from the Dispatch Centre.

8.30 am

The first job of the day – usually no more than 30 minutes away. When I arrive, the first step is to assess the problem. I carry out a survey of underground electricity and gas main pipework using a map programme on the Toughbook and prepare National Grid’s state-of-the-art gas detection equipment.

9.00 am

The next step depends on the results of the survey and the gas detection equipment. I might need to repair a gas leak, replace a gas meter or make a customer’s home safe. I might also need to reassure a worried customer or advise a Fire & Rescue Crew.
National Grid’s training, Priority Actions, helps me manage these challenges. If a situation becomes more complex, a Supervisor is on hand to provide support.

12.00 pm

Once the first job’s sorted out, I close it down via the Toughbook. Then it’s a case of waiting for the next emergency task or job.

1.00 pm

The next job’s come through. It involves surveying a medium-rise building to check the gas service pipes are in good condition. So off we go…

16.15 pm

The Dispatch control centre aims for the working day to finish about now. I’ve just parked up at home and I’m waiting for the ‘Toughbook’ systems to calculate job duration and travel times. FCOs like me complete seven days each month on a callout rota. Night shifts attract an additional payment.

what we're looking for

and our assessment process

Support Engineer - Repair

This role is hands-on with lots of time spent working outdoors; previous experience in similar environments is highly desirable. The role may require you to work in deep excavations and confined spaces which you must be comfortable with.

You will be liaising closely with the public so great customer service skills are key.

Essential Qualification
  1. To apply for this role we require you to have a valid UK Driving Licence.

Joining our team, you’ll enjoy a range of activities and responsibilities – some of which will no doubt be new. But we will provide a comprehensive and personally focused training and development programme to ensure you get the most from your experience.

Lead Engineer - Emergency

You will have good knowledge and experience of gas appliances; testing, purging, commissioning of pipework. Good communication and customer service skills are essential as you will be dealing with the public in demanding situations. You will also have sound problem solving abilities.

Safety is our number one priority, so you’ll need a good understanding of Standards, Legislation, Codes of Practice, Unsafe Situations and other statutory requirements covering the gas industry.

You will also need to meet the following qualifications:

Essential qualifications

  1. Valid UK Drivers Licence
  2. Basic IT, numeracy and literacy skills are required for these roles. 
  3. Accredited and up to date Certification Scheme (ACS) certificates for CESP1 or CODNESP1 & MET1or MET2



You must have CCN1 and CPA1 and appliance units, which include a minimum of any 3 from the 5 below, or a minimum of 2 units where they are CENWAT & HTR1:

  1. CENWAT - Central Heating Boilers/Hot Water Heaters (CPA1 required) 
  2. CKR1 - Cookers 
  3. HTR1 - Space Heaters (including Gas Fires and Wall Heaters) (CPA1 required)
  4. DAH1 - Warm Air Heaters 
  5. LAU1 - Tumble Dryers

We are also interested in Industrial and Commercial qualifications:

  1. COCN1 and ICPN1 and TCP1/1A plus CMET1/ 2 or CDGA1/CORT1

Desirable qualifications

  1. Gas Safe registered
  2. Previous experience of working in the gas industry, dealing with gas emergencies, the customer and emergency services is desirable
  3. New Roads & Street Works Act (NRSWA) is desirable

Assessment process

Once your application is received, our dedicated team will be reviewing your CV and letting you know if you are successful to progress the next round as soon as possible.

First stage shortlisting will involve review of the CV ensuring minimum criteria of qualification/experience is met.

Second stage shortlisting will involve the candidate completing a telephone interview.

Those successful from the telephone interview stage will be invited to attend an assessment centre which will require candidates to complete a competency based interview, technical written test (multiple choice), data entry test, colour blind test and practical assessment.

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